SHIPPING PROCESSES & INFO
Verification Processing Shipping Delivery
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
It normally takes 2-4 business days for us to process your order. Please note that this does not include holidays and weekends.
times are estimates and commence from the date of shipping, rather than the
date of order, and can take longer than expected due to invalid address,
customs clearance procedures or other causes.
* Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.
Log in to your account and confirm receipt and leave your reviews to collect DL point rewards. (Learn more about DL Points).
TIPS FOR INTERNATIONAL SHIPPING
* Customers from Russia or neighborhood of it choosing Air Mail without items limits spends 50 business days on shipping.
* Philippines, Russia, Slovak Republic, Brazil,Ukraine, Nigeria, Vietnam, Portugal, India ect, we suggest to select Standard shipping method because those country charge high tariffs by Express shipping method.
* If you have any idea about your item value to help you with the tariff when shipping by EXPRESS(FedEx and DHL), please contact us (email@example.com) in time. Otherwise, we will write the acceptable value for you.
* Due to the high tariffs and the strict customs of some countries, system will according to your country to select the best suitable shipping method for your country.
CUSTOMS & TAXES ISSUES:
Due to the customs and different policy of each express company, here are some limits:
1) Products which contain battery, powder, liquid, or solid can only be taken by Standard shipping method .
2) Electronic products can only be taken by Standard shipping method.
* The customs and import issues including any taxes, tariffs and item seizures are the sole responsibility of the customers.
We can dispatch your package as a "gift" or declare the value at a lower price, but we cannot guarantee that there is no tax.
PS: We are not responsible for all problems related to tariff.