When you buy from us, we want to make you completely satisfied.
If for any reason you are not satisfied with the goods, you can exchange or ask for refund.
Before returning, please take time to read our return policy carefully.
You are recommended to contact our after-sale Customer Service (email address: firstname.lastname@example.org) before returning an item and they will give your some useful advice.
dresslink.com reserves the right to charge the handling fee for all returned products.
New after-sale policy 2016
Ⅰ. Unconditionally returns accepted within 15 days
The Unconditionally returns from our customers are acceptable within 15 days after you getting the package. when we confirm the arrival of the package you returned, we 'll refund you the payment.
1.Please make sure the products are unused and will not affect the secondary sales.
2.Because that we charged the shipping fee in behave of the shipping company, we will only refund you the good price which is dresslink responsibility.
3.After returning the products , pls inform us the following information in your account where you can find a chart
① Order No., for example 189
② Item No. , for example 00012_B_M
③ Item barcode No., for example,944769
④ Quantity of each item
⑤ Photo of the products you sent back
⑥ Photo of the shipping label on the package dresslink.com sent to you
⑦ Photo of the shipping label in the package you sent to dresslink.com
⑧ The unique bar code on the item which is stick to the package of the item
1. Pls consult the customer service about the information we need before sending back the package
2. send the package back to us
3. After returning the products , pls offer our customer service the information you collect above or add into your account ,where you can find a chart to upload the information.
4. After confirming the information, we will refund the money to your account directly. But the amount is frozen which can be used until we get the package.
5. We will activate the refund in your account when we get the package, then you can use that for new order.
Ⅱ.Unconditionally refund accepted for wrong items
The refund request from our customers are acceptable unconditionally if customer service confirm Dresslink.com send you the wrong item.
1.pls make sure the products unused before you sending back and inform us the following information：
① Order No., for example 189
②Item No. , for example 00012_B_M
③Item barcode No., for example,944769
④Photo of the products you sent back
⑤Photo of the shipping label on the package dresslink.com sent to you
2.Dresslink.com will confirm the information
3.After we making sure that we sent you the wrong item, we will refund you the amount to your account which you can use for new order or inform our financial staff refund back to your paypal account or others if you like.
We offer full refund on any items that are found to be faulty or damaged due to quality inspection. Damage because of the fault of the third party or customer's own fault cannot apply for refund.
And we offer full refund of the items if we miss to sent it out.
1. We offer partial refund for the package which have some original parts missing.
2. We offer partial refund for the package which damage or faulty during the transport process.